Frequently Asked
Questions — wen7

Visit wen7.cam and click the registration button. You will need to provide your full name, a valid email address, date of birth and a username and password of your choice. Registration takes a few minutes. You must be at least 18 years old — or the higher minimum required by the operator's jurisdiction — to open an account. Before withdrawing, you will also need to complete KYC verification. Users in Pakistan are responsible for verifying that participation complies with applicable local law before registering.

For Pakistani users, the primary identity document is your CNIC (Computerised National Identity Card). A valid, unexpired passport is also accepted. You may also be asked for a selfie or liveness photograph and, in some cases, proof of your current residential address such as a recent bank statement from HBL, UBL, Meezan Bank or Bank Alfalah. All documents must be uploaded through the secure HTTPS verification portal inside your account — never send them via messaging apps.

No. Each person is permitted to hold exactly one wen7 account at any time. Creating duplicate accounts — whether under the same or a different name — is a breach of the Terms & Conditions. Duplicate accounts are closed when identified, and any balance may be forfeited. If you have accidentally registered twice, contact support via live chat immediately to have the duplicate closed cleanly.

On the login page, select "Forgot password?" and enter the email address registered to your account. You will receive a password reset link by email within a few minutes. Follow the link and create a new, strong password. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact support via live chat or at [email protected] and we will assist with manual verification.

Some details such as contact preferences and notification settings can be updated directly in your Account Settings panel. However, changes to core identity information — full name, date of birth — require a support request and additional KYC documentation, since these fields form part of your verified identity profile. Contact live chat or email support to initiate an identity update. Do not attempt to change your name to a different person's details — this would constitute a breach of our terms and trigger an account review.

wen7 operates in PKR (Pakistani Rupees) as its display currency. Your account balance, bet stakes and winnings are all shown in PKR. Minimum and maximum deposit and withdrawal amounts — also in PKR — are displayed in the Account Cashier section and may vary depending on the payment method selected and your account tier.

wen7 references familiar Pakistani payment options including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah as contextual references for Pakistani users. Cryptocurrency options including BTC, ETH and USDT are also referenced. Important: these payment-provider names appear as contextual references only. They do not imply that any listed bank or wallet endorses gambling, supports this platform or has any affiliation with wen7. Always confirm available methods in your Account Cashier at the time of deposit.

Processing times vary by payment method and are detailed in the Cashier section of your account. Before any withdrawal is processed, your account must have completed KYC verification and any applicable bonus wagering requirements must be fulfilled. Standard fraud and AML screening is also applied. If your withdrawal has been pending longer than the stated processing window, contact support via live chat with your transaction reference number.

Withdrawal holds typically occur for one of several reasons: KYC documents have not yet been verified or additional documents are required; a bonus wagering requirement is outstanding; the withdrawal has been flagged by automated fraud or AML screening for a secondary review; or the withdrawal amount exceeds a threshold that triggers an enhanced verification check. Log into your account and check for any outstanding actions in the Verification section, or contact support directly via live chat for a status update.

Where cryptocurrency options are available, wen7 supports BTC, ETH and USDT. Crypto deposits are credited once the required number of network confirmations has been reached. The PKR equivalent is calculated at the time of confirmation, not at the time you initiate the transfer, so exchange rate movements during confirmation time are a factor to consider. Cryptocurrency regulations in Pakistan are subject to change; users must independently verify their obligations before using crypto payment methods.

Yes. wen7 covers Pakistan cricket, PSL fixtures, T20 international matches, ICC tournaments and bilateral series as part of its sports betting markets. Live in-play betting is available for eligible matches, allowing you to place wagers as the action unfolds. Cricket markets may include match winner, top batter, highest opening partnership, over-by-over runs and more. Market availability depends on the specific fixture and tournament. All cricket markets are subject to the sport-specific rules in wen7's Terms & Conditions.

wen7's sportsbook covers a wide range of sports beyond cricket. Football — including major European leagues and international competitions — is well covered. You will also find markets on tennis, basketball, kabaddi, volleyball, UFC and MMA, table tennis and other disciplines. Market depth varies by sport and event. The full list of available sports and upcoming events is displayed in the sportsbook lobby of your account.

wen7 offers a full casino suite including video slots, live dealer table games (live roulette, live blackjack, live baccarat and live game shows), classic table games, instant win games and, where available, progressive jackpot slots. Live casino games are broadcast in real time from professional studios, giving you a genuine table experience from your device. Each game has its own rules page and stated RTP (Return to Player) percentage accessible within the game interface.

Settlement of bets on abandoned, postponed or rain-affected matches follows wen7's sport-specific rules, which are published in the Terms & Conditions section and the sportsbook help area. In general, if a match does not reach the minimum qualifying duration required by the market rules, most bets are voided and stakes returned. For DLS-affected results in limited-overs cricket, the revised target typically governs settlement. Always check the specific market rules before placing a wager on weather-sensitive fixtures.

Yes. wen7 is built mobile-first, meaning the full platform — including sports betting, live casino, slots and account management — is fully accessible through the browser on your Android or iOS smartphone. No separate app download is required to access the complete feature set. For the best experience on mobile, use an up-to-date version of Chrome or Safari and ensure you have a stable internet connection when playing live casino games, which stream in real time.

A wagering requirement specifies how many times you must bet through a bonus amount before any associated winnings can be withdrawn. For example, if you receive a PKR 2,000 bonus with a 30× wagering requirement, you need to place PKR 60,000 in qualifying wagers before a withdrawal request will be approved for those funds. The exact multiplier, qualifying games and time limit for each promotion are stated in the individual promotion's terms. Always read those terms before claiming any offer.

The most common reasons for bonus voidance are: placing a bet that exceeded the maximum stake allowed while a bonus was active; completing a qualifying bet on a game that does not contribute toward the wagering requirement; attempting to withdraw before the wagering requirement was met; or account activity indicating bonus abuse, matched betting or arbitrage. The maximum bet restriction during a bonus period is stated in each promotion's terms. Exceeding it — even once — may result in the bonus and associated winnings being removed. If you believe your bonus was voided in error, contact support with the relevant transaction details.

No. Different game categories contribute at different rates toward the wagering requirement. Video slots typically contribute at the highest rate (often 100%), while live casino table games, classic table games and certain other categories may contribute at a lower rate — or not at all. The exact contribution percentages for each game category are specified in the terms of the individual promotion. Always check before directing your wagering toward a specific game to avoid a lengthy wagering process or unexpected voidance.

On most wen7 promotions, the bonus funds themselves are non-withdrawable — only the net winnings generated from wagering those bonus funds can be withdrawn, once the full wagering requirement has been completed. Some promotions are structured differently (for example, a matched deposit bonus where the bonus amount becomes real money after wagering). The structure of each offer is stated in its specific promotion terms. If the terms are unclear, contact support before claiming.

Requesting a withdrawal while a bonus is still active and its wagering requirement is incomplete will typically result in the bonus and any associated bonus winnings being forfeited before the withdrawal is processed. Your real-money balance — the portion that has no active bonus condition attached — remains available for withdrawal. Review your account balance breakdown in the Cashier section to understand how your balance is split between real money and bonus funds before submitting a withdrawal request.

wen7 uses HTTPS/TLS encryption for all data transmitted between your device and the platform. Passwords are stored in hashed form — plain-text passwords are never retained. Access to personal data is restricted to authorised personnel only. KYC documents are stored in encrypted form with tightly controlled access. For a full overview of how we handle your data, read our Privacy Policy. If you suspect unauthorised access to your account, change your password immediately and contact support.

wen7 provides a full suite of responsible gambling tools accessible directly in your Account Settings: deposit limits (daily, weekly, monthly), loss limits (daily, weekly, monthly), session time limits, reality check reminders, cooling-off periods (24 hours to 6 weeks) and self-exclusion (6 months to permanent). Limit reductions take effect immediately; increases require a mandatory cooling-off period. Visit our Responsible Gambling page for detailed guidance on each tool.

Go to Account Settings, navigate to the Responsible Gambling section and select Self-Exclusion. Choose your preferred duration — from 6 months up to permanent exclusion with no end date. Your account is locked immediately upon confirmation. If you cannot access your settings, contact support via live chat or email [email protected] and request manual self-exclusion — we will process it without delay and without requiring an explanation. Permanent self-exclusion cannot be reversed under any circumstances.

No. wen7 does not hold a Pakistani gambling licence and does not operate under the authority of any Pakistani government body, the PTA, the State Bank of Pakistan or any provincial authority. wen7 operates as an international online gaming platform. Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. Users in Pakistan are solely responsible for understanding and complying with applicable local law before using the Service. This is not legal advice — consult a qualified legal professional if you have specific legal questions.

The first step is to use wen7's built-in tools: set tighter deposit and loss limits, activate a cooling-off period or request self-exclusion. If the issue feels more serious, consider speaking to a healthcare professional or a licensed counsellor — problem gambling is a recognised condition, and professional support is available. Gamblers Anonymous operates internationally and provides community support. For families affected by a loved one's gambling, Gam-Anon offers specific resources. Visit our Responsible Gambling page for more detail on available support options.